Practice Policies

New Patients

We are always welcoming new patients. Prior to your first appointment, you will be required to complete our New Patient Registration Form.

Short Appointments

A short appointment (10-15 minutes) is required if you have a single non-urgent condition or routine problem to consult with your doctor.

Long Appointments

We request that you book a longer appointment (20-30 minutes) if you have a complex problem or multiple issues to attend to, or require detailed forms to complete. This assists the doctors to appropriately attend to your needs and helps prevent lengthy waiting times for other patients.

Online Bookings

You can book your appointment online via your phone or computer. Simply click on any of the “Book Appointment” buttons on the website and follow the prompts.

Fees

Bulk Billing Eligibility

 

  • Patients 15 years of age or under
  • Patients over 65 with a DVA Card or Commonwealth Pension Card (excludes white Seniors Card)
  • Aboriginal & Torres Strait Islander patients

 

 

Standard Fees

 

The following fees apply to all other patients. Patients are required to pay the full amount on the day of consultation (payments via EFTPOS or EFT only). For patients with Medicare, we will process your Medicare claim instantaneously and the Medicare rebate will be refunded to your nominated bank account, typically within 24 hours.

 

**Please note there are additional charges for “after hours” consultations, including on Saturdays after 1pm**

 

SERVICE FEE FROM 1 APRIL CURRENT FEE MEDICARE REBATE
Short Consult $35 $33.95 $18.95
Standard Consult < 20 minutes $80 $71.40 $41.40
Long Consult > 20 minutes $140 $140.10 $80.10
Long Consult > 40 minutes $180 $178.00 $118.00
Telephone Consult $80 $71.40 $41.40
GP Mental Health Consult > 20 minutes $110 $108.95 $78.95
Mental Health Treatment Plan > 20 minutes $160 $160.20 $100.20
Mental Health Treatment Plan > 40 minutes $230 $227.65 $147.65
Review of GP Mental Health Treatment Plan > 20 minutes $110 $108.95 $78.95
Review of GP Mental Health Treatment Plan > 40 minutes $140 $138.95 $78.95
After Hours (Saturday after 1pm)      
Short Consult $55 $51.90 $31.90
Standard Consult less than 20 minutes $100 $93.90 $53.90
Long Consult greater than 20 minutes $175 $172.45 $92.45
Long Consult greater than 40 minutes $210 $209.65 $129.65

 

The fees listed below will continue to apply to all patients.

 

APPLICABLE TO ALL PATIENTS
Newborn or Baby WITHOUT Medicare Card Fee will vary per visit – parent is responsible to claim
Taxi or Uber Drivers Licence Medical $110 inc. GST
Truck or Heavy Vehicle Drivers Licence Medical $165 inc. GST
Implanon Insertion or Removal $100
Medical Report Varies from $50 to $400
Procedures Fee can vary – doctor to advise during consult
Skin Lesions $200
Wound Dressings $20
Pre-Employment Check $275 inc. GST
Iron Infusions $150
Medical Records Transfer $25 (patients must pay prior to transfer)

 

Health Assessments and Care Plans (excluding Mental Health Treatment Plans) will continue to be BULK BILLED for all patients.

 

Merchant fees apply to payments made via debit or credit card.

Referrals, Prescriptions, Forms

Please make an appointment with your doctor to have these services completed. If you are unable to make a time to have these attended to, a fee can be paid to have your doctor complete a request for scripts or referrals with a days’ notice to complete the request.

Results

Please make an appointment to follow-up test results ordered by your doctor. This includes radiological tests such as X-rays and scans. Most routine test results are available 48hrs after they are requested. Some results require more time to be available and generally your doctor will advise you if a longer wait applies to your tests. Results will generally not be provided over the telephone. Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members. However, the follow-up of your test results is your responsibility and we recommend arranging your follow-up appointment at the time of your test being undertaken.

Reminder Service

As a commitment to providing a quality preventative medical service, our practice will from time to time send out an invitation to participate in a preventative health screening appointment or activity appropriate to your care. Please contact our friendly reception staff to make an appointment to participate in any invitation received or to receive further information. If you do not wish to participate in our reminder service please let our reception staff know.

Cancellation & Missed Appointments

Please advise our receptionist staff as early as possible if you need to cancel or change your appointment as this will allow other patients access to a doctor. This is especially important during busy peak times such as winter cold and flu season and busy periods at the start and the end of the week. We reserve the right to charge a cancellation fee for missed appointments. We reserve the right to not allow future appointments to be made if more than 3 are missed without notification.

After Hours Care

In the event our centre is closed, your call will be diverted to the National Home Doctor Service. The direct number for this service is 13-DRSICK or 13-7425.

Phone Policy

To give each patient the best consultation possible, doctors prefer not to be interrupted by phone calls. Practice staff are happy to take a message and the doctor or nurse will return your call as soon as they are available.

Interpreter Service

Our staff are able to arrange an interpreter to assist you or a family member when attending your consultation. Please let our staff know if you require this service at the time you book your appointment. A longer appointment will generally be required if using this service.

 

For more details about interpreter services, please visit the TIS website.

Access to Medical Record

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised staff. We abide by the Australian Privacy Principles available at www.oaic.gov.au.

Feedback & Complaints

If you have a problem, we would like to hear about it. Your feedback is always welcome as it helps us to improve our services and provide the best possible patient experience. Please feel free to talk to your doctor, a receptionist or the Practice Manager or email our Practice Manager via the email on the Contact Us page. Alternatively, you may prefer to write to us or use the suggestion box. We take all concerns, suggestions and complaints seriously.

Privacy

Questions about privacy and our privacy policy may be discussed with your doctor or our Practice Manager. We welcome your feedback and hope that we can meet your privacy expectations. A copy of our complete Privacy Policy is available for your perusal if required.

 

If you remain dissatisfied you may contact the Federal Privacy Commissioner, GPO Box 5218, Sydney, 2000 or ring the Privacy Hotline on 1300 363 992